John Deere has announced a step forward in its efforts to support customers’ ability to maintain and repair their machines across the agricultural and construction industries. It’s a newer effort sparked after signing a memorandum of understanding in 2023, and “Right to Repair” bills surfaced across the U.S., granting farmers greater ability to repair their own equipment.
Deere says that the latest addition to their suite of digital solutions will further empower customers and independent repair technicians by, among other things, enabling them to reprogram Deere-manufactured electronic controllers.
These new capabilities will be integrated into the John Deere Operations Center and will offer more comprehensive solutions for diagnosing and repairing equipment while ensuring machine reliability, safety, and compliance.
“John Deere has a long-standing commitment to enhancing our customers’ ability to repair their equipment. Consistent with that commitment, we’ve continued to deliver new and enhanced solutions designed to improve that experience” said Denver Caldwell, Vice President of Aftermarket and Customer Support. “As our equipment has become more technologically advanced, so too have the repair tools needed to advance customer capabilities. We are committed to offering customers the best equipment ownership experience, both in the form of world-class dealer support and extensive self-repair resources. This offering advances our goal of minimizing customers’ unplanned downtime and enables them to be more productive and profitable in their operations.”
John Deere says that its latest expansion will offer a more user-friendly, centralized platform for self-repair. As a leader in agricultural and construction technology as well as customer support, John Deere is committed to further enhancing machine ownership for a new generation.
In addition to the new solution, John Deere has an expansive suite of tools currently that support customers throughout their machine ownership journey.
Expanding existing tools and updates
- John Deere Bookstore for viewing operators’ manuals for free and purchasing technical manuals
- Quick Reference Guides and instructional videos for maintenance tips
- Shop.Deere.com for finding and purchasing parts online
- John Deere Operations Center for managing farm data, maintenance, and machine information
- Customer Service ADVISOR for digital manuals, and for clearing and refreshing codes, taking diagnostic readings, and performing limited calibrations
- Equipment Mobile this free app is a one-stop-shop for machine information including operators and parts manuals, maintenance plans, quick reference information, trouble code lookup, and software updates on select 4G connected machines.
